Essential Holiday Information

Terms & Conditions of Booking

Below is the full wording of our terms and conditions of booking. Please read this carefully before confirming any booking with Bayan Blue.

Your contract is with Bayan Blue Ltd. Rigbey Harrison, Church Green East, Redditch, Worcestershire, B98 8BT. Upon making a booking, you agree to these terms and conditions. The contract, which is made on acceptance of the booking confirmation, is based on these terms and conditions and is subject to the jurisdiction of the English courts. The departure date is the date of arrival in Greece.

Booking Information

Please check your booking confirmation for errors and discrepancies, as this information is used to facilitate your holiday. Any errors on the booking confirmation should be notified to Bayan Blue Ltd. within 7 days of receipt, or, if the departure date is less than 14 days from the date of issue, within 24 hours. After this period, the booking confirmation is deemed to have been accepted. The contract is between the party leader and Bayan Blue Ltd. The guest information requested is necessary to complete paperwork relating to your holiday. This must be completed within one week of the request. If the departure date is less than a week from booking, the information must be supplied within 24 hours and at least 48 hours prior to departure. If this is not possible, the party leader must contact us before departure. Any delays to your holiday as a result of incomplete or inaccurate details are out of our control and no compensation will be paid. The information supplied forms part of the contract between us.

Pricing & Payments

The price of the holiday is as stated on our website and is in pounds sterling. These prices supersede any previous price lists and are subject to change. Once you have paid a 30% deposit, the price will not normally be subject to change. Any offers and discounts available cannot be applied retrospectively. The balance of your holiday must be paid at least 10 weeks before departure. If there is less than 10 weeks between the issue of your booking confirmation and the departure date, the balance must be paid in full with the deposit. Late payment of the balance may incur a 0.5% per week surcharge.

Surcharges: In addition to that listed above, Bayan Blue reserves the right to apply surcharges for the following:

If the cost of these items increases by less than 2%, it will be absorbed by us. For larger variations than this, 2% will still be absorbed and the additional amount may be passed on in an amended invoice. If this means that you have to pay an increase of more than 10% of the price of your travel arrangements, you may cancel your travel arrangements and receive a full refund of all monies paid. Should you decide to cancel, you must do so within 14 days from the date of issue of the invoice, and you will be entitled to an offer of alternative travel arrangements by us and compensation, as detailed below under 'Changes to Your Holiday by Us'. We will consider an appropriate refund of insurance premiums paid if you can show that you are unable to transfer or reuse your policy.

No surcharge will be imposed within 30 days of your departure.

Changes to your Holiday by You

Minor changes to your holiday (for example, the substitution of one guest for another, or addition or removal of a guest) may be possible provided 14 days notice is given. Any requests for changes must be authorized by the party leader and may be subject to a £10 administration fee. Any additional guests will be charged for as per published prices. If, after receipt of your booking confirmation, you wish to change the date or duration of your holiday, we will do our utmost to assist you. However, changes may not be possible. The cost of any changes will be the additional holiday cost (if any), based on the brochure prices and may also be subject to a 2% administration fee. Changes made within 8 weeks of departure are treated as a cancellation and re-booking. The party leader may cancel your holiday at any time. The charge for cancelling your holiday is dependent on the notice given:

If the reason for cancellation is covered by your insurance policy, you may be able to reclaim any charges.

Changes to Your Holiday by Us

We reserve the right to make changes, or cancel your holiday as necessary. Most changes are minor and you will be notified as soon as possible. Major changes include (but are not limited to):

If we have to make a major change to your holiday, you are entitled to either accept our offer of a replacement or accept a full refund of the money you have paid. In all cases, excepting changes due to Force Majeure, we will compensate your party as follows:

No compensation will be paid if the change is due to Force Majeure. Force Majeure means unforeseen and unusual circumstance beyond our control, the consequences of which could not have been avoided even if all due care is exercised. Examples are riot, civil strife, unavoidable technical problems, terrorist activity, natural disasters, fire, acute medical problems or adverse weather conditions. Please note that this list is not exhaustive.

Your Accommodation

Your accommodation is available exclusively for your party (as named on the booking confirmation). No-one else is allowed to stay, unless you have prior agreement from us. This may incur an additional charge. We ask you to respect the property you are living in and reserve the right to charge for any breakages (other than accidental) or for any exceptional cleaning required on departure.

Behaviour

We ask you to be considerate to both the local Greeks and your fellow holidaymakers. We reserve the right in our absolute discretion to terminate without further notice the holiday arrangements of any guest who refuses to comply with the instructions of our staff. Upon termination our responsibility to you ceases and we shall not be liable for any further costs incurred by the guest. You may be liable for any costs we incur as a result of your behaviour. Parents are responsible for the actions of their children at all times.

Holiday Insurance

Travel insurance is essential and we may ask you to provide details of your policy. Please ensure that any insurance covers all activities envisaged while on holiday. We recommend any insurance policy purchased has a 24-hour emergency telephone number.

Health and Safety

Please take good care of your personal possessions. Crime is not a big problem in Greece, but you should take adequate precautions. If you loose any items of value, you should report this to the local police and obtain a written report. Without this is may not be possible to claim through your travel insurance.

Local Activities

Bayan Blue Ltd. may provide information in the villas relating to local activities. These are for guests' information only and we do not act as an agent for these services. We will not be liable for any complaints, claims, loss or damages relating to these activities.

Villa Services and Maintenance Staff

Water, gas and electricity are included in the villa rental cost. Some of our villas are in remote locations and may suffer water shortages or power cuts. We ask for you patience and co-operation in these instances as this is out of our control. Our properties are maintained by local staff and to keep a villa running all season, there may be occasions when staff need access to pools or gardens during your holiday. Any disruption will be kept to a mimimum (for example, pools may be checked in the early mornings), but we ask our guests to be sympathetic to this.

Travel Advice

At the time of writing (December 2008), no vaccinations are required for British Citizens visiting Greece. However, we strongly recommend that you obtain and read a copy of The Department of Health booklet T6, Health Advice for Travellers. If you are travelling to Greece, we recommend you obtain an EHIC (the replacement for the old E111), which will assist in receiving emergency medical treatment in an EU country. For more information, go to www.dh.gov.uk or phone the UK Department of Health on +44 (0) 207 210 4850 normal office hours. British nationals visiting Greece do not require a visa for tourist trips. For up to date information and advice on travelling to Greece, please go to www.fco.gov.uk or phone the British Foreign & Commonwealth Office Advice Line on +44 (0) 870 606 0290.